Welcome to Baker Flowers B2B. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.
1. Information We Collect
1.1 Personal Information
When you register and use our app, we may collect:
- Account Information: Name, email address, phone number, and business details
- Business Information: Company name, business type, and delivery address
- Order History: Products ordered, quantities, and transaction details
1.2 Device Information
We automatically collect certain information about your device:
- Device type and operating system
- Unique device identifiers
- App version and usage statistics
- Push notification tokens (for order updates)
1.3 Location Data
With your permission, we may collect location data to:
- Provide delivery services
- Show relevant products based on your region
- Improve our service offerings
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process and fulfill your flower orders
- Communication: To send order confirmations, updates, and promotional offers
- Customer Support: To respond to your inquiries and provide assistance
- Service Improvement: To analyze usage patterns and improve our app
- Security: To protect against fraud and unauthorized access
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party services that help us operate our app (e.g., Firebase, cloud hosting)
- Delivery Partners: To fulfill and deliver your orders
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (HTTPS/SSL)
- Secure Firebase authentication
- Regular security audits and updates
- Access controls and authentication protocols
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from promotional communications
- Portability: Request transfer of your data
7. Push Notifications
We use push notifications to send you:
- Order status updates
- Promotional offers and new products
- Important service announcements
You can disable push notifications in your device settings at any time.
8. Third-Party Services
Our app uses the following third-party services:
- Firebase: For authentication, database, and analytics
- Google Play Services: For app distribution and updates
- WhatsApp: For customer support communication
These services have their own privacy policies governing their use of your data.
9. Children's Privacy
Our app is designed for business users (18+) and is not intended for children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of the app after changes constitutes acceptance of the updated policy.
11. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.